{"id":2498,"date":"2019-03-07T10:43:10","date_gmt":"2019-03-07T18:43:10","guid":{"rendered":"https:\/\/www.kintone.com\/us\/?post_type=stories&#038;p=2498"},"modified":"2024-12-10T12:09:57","modified_gmt":"2024-12-10T12:09:57","slug":"insurance110","status":"publish","type":"stories","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/insurance110\/","title":{"rendered":"insurance110"},"content":{"rendered":"","protected":false},"template":"","roles":[12,31,102],"industries":[42],"story_categories":[25,30,103,144],"class_list":["post-2498","stories","type-stories","status-publish","hentry","roles-business-management","roles-data-management","roles-sales-management","industries-finance-and-insurance","story_categories-crm","story_categories-data-management","story_categories-sales-marketing-management","story_categories-workflow"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kintone Customer Stories - 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Kintone brings your database to life and lets your team interact with it any way you\u2019d like.","post_title":"Database Management","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"database-management","to_ping":"","pinged":"","post_modified":"2024-05-09 22:06:23","post_modified_gmt":"2024-05-09 22:06:23","post_content_filtered":"","post_parent":0,"guid":"http:\/\/kintone.dev\/?post_type=solutions&#038;p=242","menu_order":2,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":245,"post_author":"33","post_date":"2017-11-27 18:05:03","post_date_gmt":"2017-11-27 18:05:03","post_content":"Turn your spreadsheets to databases \u2014 and do way more with your data. As live databases and business apps, your tired ol\u2019 spreadsheets can take on a whole new life.","post_title":"Spreadsheet Conversion","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"spreadsheet-conversion","to_ping":"","pinged":"","post_modified":"2024-05-10 00:31:58","post_modified_gmt":"2024-05-10 00:31:58","post_content_filtered":"","post_parent":0,"guid":"http:\/\/kintone.dev\/?post_type=solutions&#038;p=245","menu_order":8,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"}],"color":"aqua","company_logo":{"ID":2767,"id":2767,"title":"Insurance 110 white logo 1000x1000","filename":"Insurance-110-white-logo-1000x1000-1.png","filesize":29227,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance-110-white-logo-1000x1000-1.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/insurance110\/insurance-110-white-logo-1000x1000\/","alt":"Insurance 110 white logo 1000x1000","author":"0","description":"","caption":"","name":"insurance-110-white-logo-1000x1000","status":"inherit","uploaded_to":2498,"date":"2019-03-25 23:28:10","modified":"2019-03-25 23:28:10","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":1000,"height":1000,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance-110-white-logo-1000x1000-1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance-110-white-logo-1000x1000-1-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance-110-white-logo-1000x1000-1-768x768.png","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance-110-white-logo-1000x1000-1.png","large-width":1000,"large-height":1000,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance-110-white-logo-1000x1000-1.png","1536x1536-width":1000,"1536x1536-height":1000,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance-110-white-logo-1000x1000-1.png","2048x2048-width":1000,"2048x2048-height":1000}},"heading":"Business Scaled with the Build-Yourself-Application","quote":"Kintone was different from any other tools I\u2019d used in the past.","customer_name":"Yoshihiro Arishika","customer_title":"CEO","customer_image":{"ID":4421,"id":4421,"title":"13","filename":"13.png","filesize":160610,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/13.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/insurance110\/13-2\/","alt":"insurance110 Kintone story feature img","author":"0","description":"","caption":"","name":"13-2","status":"inherit","uploaded_to":2498,"date":"2020-03-29 06:00:34","modified":"2020-03-29 06:00:34","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":1000,"height":1000,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/13-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/13-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/13-768x768.png","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/13.png","large-width":1000,"large-height":1000,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/13.png","1536x1536-width":1000,"1536x1536-height":1000,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/13.png","2048x2048-width":1000,"2048x2048-height":1000}},"body_enhanced":[{"acf_fc_layout":"text","content":"<p>Founded in 2012, insurance110 is an American insurer unique for its wide range of insurance products to expats from Japan. The company currently has nine locations around the U.S., including San Jose, Dallas, and Chicago.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6480 size-large\" src=\"https:\/\/www.kintone.com\/us\/wp-content\/uploads\/2019\/03\/Insurance110-Kintone-Customer-Story-1024x572.png\" alt=\"Insurance110 - Kintone Customer Story\" width=\"1024\" height=\"572\" srcset=\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance110-Kintone-Customer-Story-1024x572.png 1024w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance110-Kintone-Customer-Story-300x168.png 300w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance110-Kintone-Customer-Story-768x429.png 768w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/03\/Insurance110-Kintone-Customer-Story.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Prior to using Kintone, insurance110 relied on paper, Excel spreadsheets, Dropbox, and e-mail to manage their customer and sales data. Their operations made it difficult to answer questions like \u201chow are sales going overall?\u201d. It also held the company back from scaling due to issues with data integrity and preservation.<br \/>\ninsurance110 turned to Kintone to help resolve their challenges. Since switching to Kintone, the company\u2019s productivity has increased nine times over thanks to auto-generated sales reports, build-yourself applications, and platform features like audit logs.<br \/>\nYoshihiro Arishika, CEO and founder of insurance110, shares about their story.<\/p>\n"},{"acf_fc_layout":"text","content":"<h2><b>Urgency to Improve Operations to Scale Business<\/b><\/h2>\n<p>In 2016, insurance110 was in the middle of opening their fourth store location. But as Yoshihiro and his team navigated the expansion process, Yoshihiro realized their current operation methods would present him with serious challenges as the number of store locations grew.<br \/>\nFirst, customer info was managed only on paper forms the customers filled in. Yoshihiro had to physically visit the location and pull out the paper form, then confirm the customer\u2019s status with the staff. Going through papers made it hard to understand what was happening overall.<br \/>\nSecond, the sales data was managed on an Excel spreadsheet shared through Dropbox, which was updated by the staff on a daily basis. Although it was managed in a shared digital format, sometimes important information was accidentally erased when multiple staff members worked in the document at the same time.<br \/>\nYoshihiro knew there were going to be more accidents like this as more locations opened and more staff joined the company. To get ahead of his problem, he began searching for a new operations solution.<\/p>\n<h2><b>Empowering End Users to Solve Problems with Kintone<\/b><\/h2>\n<p>\u201cAt the start of my search for a new solution, I looked into systems I\u2019ve used in the past,\u201d said Yoshihiro. \u201cBut those solutions had issues with speed and flexibility. Every time a new application needed to be built in them, it required help from an outside vendor. Also, many times the application the vendor built would differ from the requirements.<br \/>\nI was reluctant to move forward with that system, but wasn\u2019t sure of my other options at the time. Then one of my staff introduced me to Kintone. <b>Kintone was different from any other tools I\u2019d used in the past. I was able to build applications on my own with the layout I wanted, and my staff were able to learn how to customize the forms themselves. <\/b><br \/>\n<b>One of the best parts about all this is that Kintone had a very affordable pricing plan, so I was able to get exactly what I wanted at a much lower cost. I decided to move forward with Kintone right after my first call with their team.\u201d<\/b><br \/>\nAnother benefit of switching to Kintone came with shifting from the old system to a new one. \u201cThe shift from our original operations system to Kintone was very smooth,\u201d said Yoshihiro.<br \/>\n<img loading=\"lazy\" decoding=\"async\" width=\"2360\" height=\"802\" class=\"wp-image-2510 size-full\" src=\"https:\/\/www.kintone.com\/us\/wp-content\/uploads\/2019\/01\/insurance110_form1.png\" alt=\"insurance110 Kintone form\" srcset=\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_form1.png 2360w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_form1-300x102.png 300w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_form1-1024x348.png 1024w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_form1-768x261.png 768w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_form1-1536x522.png 1536w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_form1-2048x696.png 2048w\" sizes=\"auto, (max-width: 2360px) 100vw, 2360px\" \/><br \/>\n<span style=\"color: #999999;\">Customer Relation Management App Form<\/span><\/p>\n<h2><b>9x Increased Productivity with Kintone\u2019s Summarized Sales Report<\/b><\/h2>\n<p>Yoshihiro found the platform provided his company with other benefits as well. \u201cWhen using Dropbox and spreadsheets, it took me 30 minutes to understand the overall sales status,\u201d he said. \u201cI had to manually open each location\u2019s spreadsheet which were stored in separate folders, then check each file. With Kintone, I need to just login and the summarized sales report for all the locations is displayed right in front of me on the portal. Within 3 minutes, I would be done with my daily routine of checking the sales status.\u201d<br \/>\nAccording to Yoshihiro, Kintone reduced his time load from 30 minutes to three, a nine-fold increase in productivity.<br \/>\n<img loading=\"lazy\" decoding=\"async\" width=\"2084\" height=\"1366\" class=\"wp-image-2511 size-full\" src=\"https:\/\/www.kintone.com\/us\/wp-content\/uploads\/2019\/01\/insurance110_pivot-table.png\" alt=\"insurance110 Kintone pivot table\" srcset=\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_pivot-table.png 2084w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_pivot-table-300x197.png 300w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_pivot-table-1024x671.png 1024w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_pivot-table-768x503.png 768w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_pivot-table-1536x1007.png 1536w, https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/01\/insurance110_pivot-table-2048x1342.png 2048w\" sizes=\"auto, (max-width: 2084px) 100vw, 2084px\" \/><br \/>\n<span style=\"color: #999999;\">New Visitors by Store Pivot Table Graph (sample data)<\/span><\/p>\n<h2><b>Expanding Kintone\u2019s Usage <\/b><\/h2>\n<p>Excited by the results of Kintone, insurance110 began to create applications in Kintone for all their operations processes. \u201cWe started to use Kintone with five apps, which were built by Kintone\u2019s System Engineer,\u201d said Yoshihiro. \u201cOnce we got the essentials running, I requested new info to be managed on Kintone. I\u2019ve assigned the staff member that managed our IT devices to be the app builder of Kintone.<br \/>\nThe result was amazing. <b>I would ask her to build an app, and she would have it ready for me only a few hours after my request.<\/b> The process was incredibly fast! We built eight more applications internally, and we currently rely on 13 apps for our business workflow.<br \/>\nExamples of apps we built internally are the Knowledge Share app, which help teams share their knowledge across locations, and the Mileage Tracker app, which allows us to expense gas by tracking mileage.<br \/>\n<b>Kintone\u2019s feature to build apps without any coding skills is remarkable<\/b>,\u201d Yoshihiro added.<br \/>\nToday, Yoshihiro\u2019s team continues to build apps to streamline their workflow process. \u201cThe latest app we built was the Web Inquiry Management app. We get 80 to 90 percent of our inquiries through our website. Prior to using Kintone, we had a staff share the inquiry to the team using email. Now, we are able to assign the staff responsible, and understand the status of each support ticket and tickets not been handled yet in a glance on Kintone.<\/p>\n"},{"acf_fc_layout":"quote","content":"<p>\u201cWith Kintone, we can really focus on what makes insurance110 so great&#8221;<\/p>\n"},{"acf_fc_layout":"text","content":"<p>The app also plays as a contact list and for those contacts which did not convert to becoming our customer right away, we are planning to send newsletters. <b>This will be our first attempt in nurturing prospects, and it\u2019s only possible with Kintone<\/b>,\u201d said Yoshihiro.<br \/>\nKintone not only helped make Yoshihiro\u2019s life easier, but the lives and work of his staff. With the help of Kintone, the company expanded from three locations to nine over two years. \u201cIt\u2019s really changed the game for us,\u201d said Yoshihiro. \u201cWith Kintone, we can really focus on what makes insurance110 so great: providing great products with a customer-focused approach that puts people first.\u201d<\/p>\n"}]},"_links":{"self":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories\/2498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories"}],"about":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/types\/stories"}],"wp:attachment":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/media?parent=2498"}],"wp:term":[{"taxonomy":"roles","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/roles?post=2498"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/industries?post=2498"},{"taxonomy":"story_categories","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/story_categories?post=2498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}