{"id":3021,"date":"2019-05-23T16:16:16","date_gmt":"2019-05-23T23:16:16","guid":{"rendered":"https:\/\/www.kintone.com\/us\/?post_type=stories&p=3021"},"modified":"2024-12-10T12:09:57","modified_gmt":"2024-12-10T12:09:57","slug":"home-lifestyle-company","status":"publish","type":"stories","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/home-lifestyle-company\/","title":{"rendered":"Home & Lifestyle Company"},"content":{"rendered":"","protected":false},"template":"","roles":[31,102],"industries":[22,91],"story_categories":[25,88,103],"class_list":["post-3021","stories","type-stories","status-publish","hentry","roles-data-management","roles-sales-management","industries-construction","industries-real-estate","story_categories-crm","story_categories-project-management","story_categories-sales-marketing-management"],"yoast_head":"\nHome & Lifestyle Company - Kintone Customer Story<\/title>\n<meta name=\"description\" content=\"Learn about how one home and lifestyle company integrated Marketo with Kintone which resulted in saving time tremendously and making data-driven decisions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kintone.com\/us\/customer-stories\/home-lifestyle-company\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Home and Lifestyle Company - 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Build your own custom, cloud-based sales and marketing CRM with Kintone, then sit back and watch the magic happen.","post_title":"Sales and Marketing Management","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"sales-marketing-management","to_ping":"","pinged":"","post_modified":"2024-05-10 00:30:18","post_modified_gmt":"2024-05-10 00:30:18","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.kintone.com\/us\/?post_type=solutions&p=347","menu_order":19,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":242,"post_author":"33","post_date":"2017-11-27 17:54:37","post_date_gmt":"2017-11-27 17:54:37","post_content":"Say sayonara to clunky, clumsy spreadsheets\u2014your data deserves a modern makeover. Kintone brings your database to life and lets your team interact with it any way you\u2019d like.","post_title":"Database Management","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"database-management","to_ping":"","pinged":"","post_modified":"2024-05-09 22:06:23","post_modified_gmt":"2024-05-09 22:06:23","post_content_filtered":"","post_parent":0,"guid":"http:\/\/kintone.dev\/?post_type=solutions&p=242","menu_order":2,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"}],"color":"aqua","company_logo":false,"heading":"Integrating Marketo with Kintone resulted in saving time tremendously and making data-driven decisions","quote":"Thanks to Kintone, we have created an environment where we can conduct high-quality marketing based more strongly on data.","customer_name":"Marketing Specialist","customer_title":"Marketing Coordinator","customer_image":{"ID":4416,"id":4416,"title":"8","filename":"8.png","filesize":112570,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/8.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/home-lifestyle-company\/8-2\/","alt":"Home & lifestyle company Kintone story feature img","author":"0","description":"","caption":"","name":"8-2","status":"inherit","uploaded_to":3021,"date":"2020-03-29 06:00:26","modified":"2020-03-29 06:00:26","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":1000,"height":1000,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/8-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/8-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/8-768x768.png","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/8.png","large-width":1000,"large-height":1000,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/8.png","1536x1536-width":1000,"1536x1536-height":1000,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/8.png","2048x2048-width":1000,"2048x2048-height":1000}},"body_enhanced":[{"acf_fc_layout":"text","content":"<p>This case study looks at a Japanese home and lifestyle company that gives customers the ability to modernize pre-existing homes rather than buying a new home. The company operates under the philosophy of \u201cmaking life in Japan the smartest and most amazing in the world.\u201d<\/p>\n<h2><b>Joining the future without selling your firstborn<\/b><\/h2>\n<p>Japan\u2019s housing market has its challenges. In Japan, it\u2019s common practice to purchase a newly-constructed house under a long-term loan agreement rather than renovate a pre-existing home. While starting over allows families to design their new home to their exact specifications, it often puts them under a long-term financial burden. It also places additional resource burdens on the environment.<\/p>\n<p>The company offers an alternative option to its customers through its total-renovation services. In addition to customers who are rebuilding their current homes, the company offers specific services for customers who plan to purchase and renovate second-hand homes, including a one-stop service where customers can communicate with real estate companies, banks, construction companies, and design agencies through the company.<\/p>\n<p>This process not only gives customers better oversight on their renovation process, it also helps them make decisions with the support and insight of housing professionals at every step of the way.<\/p>\n<h2><b>System? More like system-less.<\/b><\/h2>\n<p>Prior to Kintone, the company had <strong>no centralized CRM system<\/strong>. The lack of centralization created two key problems:<\/p>\n<ol>\n<li>\u00a0 <strong>Data was often missing or incomplete<\/strong> due to lack of standardized store\/share processes<\/li>\n<li>\u00a0 <strong>Leadership had no way to get a clear overview of their data, making it difficult to make data-driven decisions<\/strong> for the company\u2019s future projects<\/li>\n<\/ol>\n<p>The company\u2019s Marketing Specialist and Marketing Coordinator explained their challenges in detail:<\/p>\n<p><b>Marketing Specialist:<\/b> \u201cWe had difficulty in utilizing data effectively with our old CRM tool because we could not always thoroughly input information. The primary reason we installed Kintone was to visualize the whole marketing flow, so that we could know which customers came in from which channel and how they finally came to sign the contract.\u201d<\/p>\n<p><b>Marketing Coordinator:<\/b> \u201cWe were using a lot of paper to manage customers, and there were no IDs to link customer information. This meant that information from each flow on the same customer, such as basic customer information, design requirement definitions after purchasing the property, process management and the issuance of invoices, was all managed separately. Between all departments, we had to input the same information about four or five times in total for the same customer.\u201d<\/p>\n<p>The company also faced another challenge: the number of people visiting their showrooms each month had double compared to the previous year. The increase in potential customers put additional demand on the sales representatives, leaving them limited time to add data to the company\u2019s fragmented customer relations management system.<\/p>\n"},{"acf_fc_layout":"quote","content":"<p>“Between all departments, we had to input the same information about four or five times in total for the same customer.”<\/p>\n"},{"acf_fc_layout":"text","content":"<h2><b>Doing an internal renovation of their own<\/b><\/h2>\n<p>The company decided to overhaul its own CRM after it became clear the company could no longer successfully expand or grow without addressing its data-management processes.<\/p>\n<p>After an initial round of research into potential software solutions, the company settled on Kintone. According to the Marketing Coordinator, Kintone\u2019s ease-of-use and agile platform made it ideal for a company continually adding and expanding upon its list of services:<\/p>\n<p>\u201cKintone has a user-friendly interface and flexibility that supports workflow customization as needed. When we shared this aspect with our team, they were really excited. How often do you find a platform that everyone can use?<\/p>\n<p>The Marketing team initially used Kintone on a trial basis to manage its budget and marketing performance. <strong>But the more they used it, the more they liked it, and their enthusiasm spread to other teams. Eventually, the entire company was using Kintone <\/strong>to manage basic customer information, inquiries, reservations for showroom visits, prospect scores based on actions taken, and other types of information.<\/p>\n"},{"acf_fc_layout":"quote","content":"<p>“Kintone has a user-friendly interface and flexibility that supports workflow customization as needed.”<\/p>\n"},{"acf_fc_layout":"text","content":"<h2><b>Kintone + Marketo<\/b><\/h2>\n<p>The Marketing team also had another reason for choosing Kintone: it integrated with Marketo. Marketo is a popular marketing automation platform that let\u2019s marketing teams fine tune their digital engagement with potential and current customers.<\/p>\n<p><strong>The department, which relied on Marketo prior to Kintone, now uses the data collected from Kintone to create highly-tailored marketing content for its customers.<\/strong> In a recent drip email campaign, the marketing team used data from Kintone to create customer-specific content based on the customer website browsing habits. The result? \u201c<strong>We received a lot more responses than any of our recent email campaigns<\/strong>,\u201d said the Marketing Specialist.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":3029,"id":3029,"title":"Kintone Marketo Data Integration Flow(1)","filename":"Kintone-Marketo-Data-Integration-Flow1.png","filesize":64336,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/05\/Kintone-Marketo-Data-Integration-Flow1.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/home-lifestyle-company\/kintone-marketo-data-integration-flow1\/","alt":"Kintone Marketo Data Integration Flow","author":"0","description":"","caption":"","name":"kintone-marketo-data-integration-flow1","status":"inherit","uploaded_to":3021,"date":"2019-05-23 22:47:52","modified":"2019-05-23 22:47:52","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":1954,"height":1335,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/05\/Kintone-Marketo-Data-Integration-Flow1-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/05\/Kintone-Marketo-Data-Integration-Flow1-300x205.png","medium-width":300,"medium-height":205,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/05\/Kintone-Marketo-Data-Integration-Flow1-768x525.png","medium_large-width":768,"medium_large-height":525,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/05\/Kintone-Marketo-Data-Integration-Flow1-1024x700.png","large-width":1024,"large-height":700,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/05\/Kintone-Marketo-Data-Integration-Flow1-1536x1049.png","1536x1536-width":1536,"1536x1536-height":1049,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2019\/05\/Kintone-Marketo-Data-Integration-Flow1.png","2048x2048-width":1954,"2048x2048-height":1335}},"expandable":false},{"acf_fc_layout":"text","content":"<h2><b>Making data-driven decisions with Kintone<\/b><\/h2>\n<p>Data-less decisions are a thing of the past now. According to the Marketing Specialist, \u201cThanks to Kintone, we have created an environment where we can conduct high-quality marketing based more strongly on data. This has helped us improve our lead generation tremendously. <strong>For example, when we distributed emails based on customers\u2019 website browsing information as acquired by Kintone from Marketo, we received a higher response rate than usual.<\/strong>\u201d<\/p>\n<p>The company also saw significant improvement in other areas of operations management: previously, teams input the same information four or five times across all departments, with some information being duplicated or overwritten depending on the way a record was updated. This was especially nasty for the sales team, who needed about 50-60 different data fields on each customer in order to complete a record.<\/p>\n<p>\u201cThe sales team needed to manually add certain fields every time they created a customer record in the old system,\u201d said the Marketing Specialist. \u201cIt took each sales member around 30 minutes to add all the information, which, when multiplied across 100 sales representatives and each individual customer record, is a lot of time.\u201d<\/p>\n<p>Kintone\u2019s ability to automatically generate certain record fields, as well as the platform\u2019s consolidated view of each record, drastically reduced the amount of time each sales member needed to spend in a record.<\/p>\n<p>The management team also found another use for Kintone: originally, performance management for each sales representative was conducted manually, but <strong>Kintone allowed leadership to automate the entire process, reducing a 30-minute calculation to a 2-3 minute one<\/strong>.<\/p>\n"},{"acf_fc_layout":"quote","content":"<p>“Thanks to Kintone, we have created an environment where we can conduct high-quality marketing based more strongly on data.”<\/p>\n"},{"acf_fc_layout":"text","content":"<h2><b>What\u2019s next for the company with Kintone?<\/b><\/h2>\n<p>The Marketing Specialist believes Kintone will allow the company to collect even more valuable data on customers as their use increases. \u201cWe hope to take any information gathered during consultations with customers when they visit our office, such as lifestyle, hobbies, personal preferences, children\u2019s ages, and so on, and combine this with information acquired online through MA tools so as to engage in communication in a manner that suits each customer best based on this information,\u201d he said.<\/p>\n<p>The company is also working on building a property database in Kintone that will automatically generate proposals to customers considering renovation.<\/p>\n"}]},"_links":{"self":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories\/3021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories"}],"about":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/types\/stories"}],"wp:attachment":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/media?parent=3021"}],"wp:term":[{"taxonomy":"roles","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/roles?post=3021"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/industries?post=3021"},{"taxonomy":"story_categories","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/story_categories?post=3021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}