{"id":4149,"date":"2020-01-22T10:19:02","date_gmt":"2020-01-22T18:19:02","guid":{"rendered":"https:\/\/www.kintone.com\/us\/?post_type=stories&#038;p=4149"},"modified":"2024-12-10T12:09:56","modified_gmt":"2024-12-10T12:09:56","slug":"ezcargoclaims","status":"publish","type":"stories","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/ezcargoclaims\/","title":{"rendered":"ezCargoClaims"},"content":{"rendered":"","protected":false},"template":"","roles":[52],"industries":[16,56],"story_categories":[30,32],"class_list":["post-4149","stories","type-stories","status-publish","hentry","roles-it","industries-cargo-claims","industries-logistics","story_categories-data-management","story_categories-database-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kintone Customer Stories - ezCargoClaims<\/title>\n<meta name=\"description\" content=\"ezCargoClaims is a freight and 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Now there\u2019s an easy, whip-smart way to manage, track, and prioritize tasks across all your projects. Less scrambling, more doing.","post_title":"Project & Task Management","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"project-task-management","to_ping":"","pinged":"","post_modified":"2024-05-09 22:14:46","post_modified_gmt":"2024-05-09 22:14:46","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.kintone.com\/us\/?post_type=solutions&#038;p=338","menu_order":4,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":242,"post_author":"33","post_date":"2017-11-27 17:54:37","post_date_gmt":"2017-11-27 17:54:37","post_content":"Say sayonara to clunky, clumsy spreadsheets\u2014your data deserves a modern makeover. Kintone brings your database to life and lets your team interact with it any way you\u2019d like.","post_title":"Database Management","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"database-management","to_ping":"","pinged":"","post_modified":"2024-05-09 22:06:23","post_modified_gmt":"2024-05-09 22:06:23","post_content_filtered":"","post_parent":0,"guid":"http:\/\/kintone.dev\/?post_type=solutions&#038;p=242","menu_order":2,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"}],"color":"aqua","company_logo":false,"heading":"Kintone Makes Cargo Claims as Easy as Possible","quote":"Within 72 hours, we were up and running with a fully designed database. Just 72 hours!","customer_name":"IT Consultant","customer_title":"","customer_image":{"ID":4256,"id":4256,"title":"Kintone-makes-cargo-claims-easy-customer-story","filename":"Kintone-makes-cargo-claims-easy-customer-story.png","filesize":34493,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Kintone-makes-cargo-claims-easy-customer-story.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/ezcargoclaims\/kintone-makes-cargo-claims-easy-customer-story\/","alt":"","author":"0","description":"","caption":"","name":"kintone-makes-cargo-claims-easy-customer-story","status":"inherit","uploaded_to":4149,"date":"2020-03-05 22:54:45","modified":"2020-03-05 22:54:45","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":500,"height":500,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Kintone-makes-cargo-claims-easy-customer-story-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Kintone-makes-cargo-claims-easy-customer-story-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Kintone-makes-cargo-claims-easy-customer-story.png","medium_large-width":500,"medium_large-height":500,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Kintone-makes-cargo-claims-easy-customer-story.png","large-width":500,"large-height":500,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Kintone-makes-cargo-claims-easy-customer-story.png","1536x1536-width":500,"1536x1536-height":500,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Kintone-makes-cargo-claims-easy-customer-story.png","2048x2048-width":500,"2048x2048-height":500}},"body_enhanced":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">This article is a use case featuring one of Kintone\u2019s clients. At the request of our client, their name will not be shared.<\/span><br \/>\n<span style=\"font-weight: 400;\">ezCargoClaims is a freight and cargo claims management company that helps logistics providers track and manage their claims process. Their client asked ezCargoClaims to develop a better system to manage this process long-term after their reliance on Excel spreadsheets proved ineffective and antiquated.\u00a0<\/span><br \/>\n<strong>ezCargoClaims\u2019 challenges:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Difficulty managing freight and cargo claims in an efficient way over the long-term<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No way to notify when key dates and deadlines were approaching<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Related documents stored elsewhere and not included in database<\/span><\/li>\n<\/ul>\n"},{"acf_fc_layout":"image","image":{"ID":4154,"id":4154,"title":"Empty road and containers in harbor at sunset","filename":"kintone-makes-cargo-claims-easy.jpg","filesize":182691,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/kintone-makes-cargo-claims-easy.jpg","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/ezcargoclaims\/empty-road-and-containers-in-harbor-at-sunset\/","alt":"Cargo Claims, Logistics","author":"0","description":"","caption":"Empty road and containers in harbor at sunset","name":"empty-road-and-containers-in-harbor-at-sunset","status":"inherit","uploaded_to":4149,"date":"2020-01-22 21:56:18","modified":"2020-01-22 21:56:18","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":1024,"height":512,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/kintone-makes-cargo-claims-easy-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/kintone-makes-cargo-claims-easy-300x150.jpg","medium-width":300,"medium-height":150,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/kintone-makes-cargo-claims-easy-768x384.jpg","medium_large-width":768,"medium_large-height":384,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/kintone-makes-cargo-claims-easy.jpg","large-width":1024,"large-height":512,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/kintone-makes-cargo-claims-easy.jpg","1536x1536-width":1024,"1536x1536-height":512,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/kintone-makes-cargo-claims-easy.jpg","2048x2048-width":1024,"2048x2048-height":512}},"expandable":false},{"acf_fc_layout":"text","content":"<h2><b>No more band-aid solutions: the hunt for a cargo claims software that works<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When I first started consulting for ezCargoClaims, all I had to work with was an Excel spreadsheet, which remains the industry standard. I was tasked with building a new system to track and manage the company\u2019s claims process, but Excel spreadsheets just didn\u2019t work for what they wanted. A single Excel spreadsheet wasn\u2019t capable of tracking all their claims and corresponding data points, including review dates, file dates, delivery dates, relevant documents, and various email updates.<\/span><br \/>\n<span style=\"font-weight: 400;\">I began looking for a new solution and experimented with several tools before finally choosing Microsoft Access. Microsoft Access solved some of my problems, but it couldn\u2019t handle the scope of my projects. I was handling over 400 claims a year by myself, some of which can take up to two years to process. That requires an ability to track multiple deadlines, back-and-forth emails, and growing documentation. I needed a software that could not only do all this but also help me streamline and prioritize my work based on shifting deadlines. Notifications would have been ideal, as it\u2019s easy to miss key dates and required documentation when you\u2019re scrolling through a wall of records with the same black and white text in boxes. I was tired of claims slipping through the cracks due to a lapse in the timeframe.\u00a0<\/span><\/p>\n"},{"acf_fc_layout":"quote","content":"<p>I was tired of claims slipping through the cracks due to a lapse in the timeframe.<\/p>\n"},{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">Another issue was that Microsoft Access is only an ideal solution for users hooked up to a true network of computers. With more and more logistics and freight companies shifting to the internet, in order to expand our client base, we needed our database system to be easily accessible online .\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">We considered creating an SQL database along with a custom designed website to interface with that database, but didn\u2019t have the time nor the resources. The only way would be to pay up to $15,000 to outsource the production and manage the process by ourselves afterwards.<\/span><\/p>\n<h2><b>Results with Kintone: Accountability, Flexibility, and Speed<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">I looked\u00a0 for a better solution while using Microsoft Access. It took me nearly a year of searching before I came across Kintone. I signed up for Kintone\u2019s 14-day free trial, which comes with templates and app packs to help you get started as soon as you log in. It also has a neat drag-and-drop interface that\u2019s easy to use. Within 72 hours, we were up and running with a fully designed database. Just 72 hours!\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">Kintone has really improved the way we manage the claims process in a few key ways. It lets our people stay up to date with their various claims and reminds them when they need to take action. The greatest value has been its flexibility\u2014we wanted nontechnical users to easily learn how to use the database, from adding new records to editing them. While I enjoy reading technical manuals, I know that\u2019s not the average person\u2019s preferred reading material. With Kintone, if you have multiple people working on the database at once, it\u2019s easy to see what they\u2019ve input or changed using the history feature, giving you a good sense of accountability. If I have a question, I can send that person a message through the in-record chat wall within that claim. Finally, we\u2019re able to store all related documents within each claim record without having to hunt through multiple applications.<\/span><br \/>\n<span style=\"font-weight: 400;\">The database I\u2019ve built can also be applied to so many other logistics companies, even carriers or manufacturers. I\u2019m currently working with a few other companies to help get them set up and start using the application to streamline their claims processes. If you\u2019re looking for an application and a program to grow with your business, Kintone is the simplest, most cost-effective way to go.<\/span><br \/>\n<span style=\"font-weight: 400;\">One thing that really stood out to me was that Kintone wasn\u2019t just a product. Kintone is also a great partner when it comes to doing business. Some of the best customer support I&#8217;ve ever received has been through Kintone. I can put in a help ticket with any questions I have and usually get a response within one to two hours. 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