{"id":4176,"date":"2020-01-29T17:10:48","date_gmt":"2020-01-30T01:10:48","guid":{"rendered":"https:\/\/www.kintone.com\/us\/?post_type=stories&#038;p=4176"},"modified":"2024-12-10T12:14:29","modified_gmt":"2024-12-10T12:14:29","slug":"network-connections","status":"publish","type":"stories","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/","title":{"rendered":"Network Connections"},"content":{"rendered":"","protected":false},"template":"","roles":[5,73],"industries":[14,125,126],"story_categories":[32],"class_list":["post-4176","stories","type-stories","status-publish","hentry","roles-analytics","roles-operations","industries-business-services","industries-technology","industries-telecommunications","story_categories-database-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kintone Customer Stories - Network Connections<\/title>\n<meta name=\"description\" content=\"This article is a case study on Network Communications, a telecommunications company. Kintone has helped transform their database management and processes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Network Connections built a better database and improved collaboration\" \/>\n<meta property=\"og:description\" content=\"This article is a case study on Network Communications, a telecommunications company. Kintone has helped transform their database management and processes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/\" \/>\n<meta property=\"og:site_name\" content=\"Kintone\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-10T12:14:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"How Network Connections built a better database and improved collaboration\" \/>\n<meta name=\"twitter:description\" content=\"This article is a case study on Network Communications, a telecommunications company. Kintone has helped transform their database management and processes.\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/\",\"url\":\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/\",\"name\":\"Kintone Customer Stories - Network Connections\",\"isPartOf\":{\"@id\":\"https:\/\/www.kintone.com\/us\/#website\"},\"datePublished\":\"2020-01-30T01:10:48+00:00\",\"dateModified\":\"2024-12-10T12:14:29+00:00\",\"description\":\"This article is a case study on Network Communications, a telecommunications company. Kintone has helped transform their database management and processes.\",\"breadcrumb\":{\"@id\":\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.kintone.com\/us\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Network Connections\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.kintone.com\/us\/#website\",\"url\":\"https:\/\/www.kintone.com\/us\/\",\"name\":\"Kintone\",\"description\":\"Just another kintone global site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.kintone.com\/us\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kintone Customer Stories - Network Connections","description":"This article is a case study on Network Communications, a telecommunications company. Kintone has helped transform their database management and processes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/","og_locale":"en_US","og_type":"article","og_title":"How Network Connections built a better database and improved collaboration","og_description":"This article is a case study on Network Communications, a telecommunications company. Kintone has helped transform their database management and processes.","og_url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/","og_site_name":"Kintone","article_modified_time":"2024-12-10T12:14:29+00:00","twitter_card":"summary_large_image","twitter_title":"How Network Connections built a better database and improved collaboration","twitter_description":"This article is a case study on Network Communications, a telecommunications company. Kintone has helped transform their database management and processes.","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/","url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/","name":"Kintone Customer Stories - Network Connections","isPartOf":{"@id":"https:\/\/www.kintone.com\/us\/#website"},"datePublished":"2020-01-30T01:10:48+00:00","dateModified":"2024-12-10T12:14:29+00:00","description":"This article is a case study on Network Communications, a telecommunications company. Kintone has helped transform their database management and processes.","breadcrumb":{"@id":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.kintone.com\/us\/"},{"@type":"ListItem","position":2,"name":"Network Connections"}]},{"@type":"WebSite","@id":"https:\/\/www.kintone.com\/us\/#website","url":"https:\/\/www.kintone.com\/us\/","name":"Kintone","description":"Just another kintone global site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.kintone.com\/us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"acf":{"enable_header":true,"enable_footer":true,"featured_image":{"ID":4181,"id":4181,"title":"Network-Connections-database-solution-kintone-customer-story","filename":"Network-Connections-database-solution-kintone-customer-story.png","filesize":35954,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Network-Connections-database-solution-kintone-customer-story.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/network-connections-database-solution-kintone-customer-story\/","alt":"","author":"0","description":"","caption":"","name":"network-connections-database-solution-kintone-customer-story","status":"inherit","uploaded_to":4176,"date":"2020-01-30 01:07:07","modified":"2020-01-30 01:07:07","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":500,"height":500,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Network-Connections-database-solution-kintone-customer-story-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Network-Connections-database-solution-kintone-customer-story-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Network-Connections-database-solution-kintone-customer-story.png","medium_large-width":500,"medium_large-height":500,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Network-Connections-database-solution-kintone-customer-story.png","large-width":500,"large-height":500,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Network-Connections-database-solution-kintone-customer-story.png","1536x1536-width":500,"1536x1536-height":500,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/01\/Network-Connections-database-solution-kintone-customer-story.png","2048x2048-width":500,"2048x2048-height":500}},"solutions":[{"ID":242,"post_author":"33","post_date":"2017-11-27 17:54:37","post_date_gmt":"2017-11-27 17:54:37","post_content":"Say sayonara to clunky, clumsy spreadsheets\u2014your data deserves a modern makeover. Kintone brings your database to life and lets your team interact with it any way you\u2019d like.","post_title":"Database Management","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"database-management","to_ping":"","pinged":"","post_modified":"2024-05-09 22:06:23","post_modified_gmt":"2024-05-09 22:06:23","post_content_filtered":"","post_parent":0,"guid":"http:\/\/kintone.dev\/?post_type=solutions&#038;p=242","menu_order":2,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":337,"post_author":"33","post_date":"2017-12-19 01:09:01","post_date_gmt":"2017-12-19 01:09:01","post_content":"Get more done with Kintone\u2019s customizable workflows\u2014take the manual work out of managing processes with automated task handoffs and reminders.","post_title":"Workflow Management","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"workflow-management","to_ping":"","pinged":"","post_modified":"2024-05-10 00:33:34","post_modified_gmt":"2024-05-10 00:33:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.kintone.com\/us\/?post_type=solutions&#038;p=337","menu_order":3,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"}],"color":"aqua","company_logo":false,"heading":"How Network Connections built a better database and improved collaboration","quote":"The best thing is, we\u2019re still finding ways to improve our processes even more. ","customer_name":"Karen Lehmicke","customer_title":"Director of Processes & Analytics","customer_image":{"ID":4410,"id":4410,"title":"2 (2)","filename":"2-2.png","filesize":124828,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/2-2.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/network-connections\/2-2\/","alt":"Network Connections Kintone Story Feature Img","author":"0","description":"","caption":"","name":"2-2","status":"inherit","uploaded_to":4176,"date":"2020-03-29 06:00:15","modified":"2020-03-29 06:00:15","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":1000,"height":1000,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/2-2-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/2-2-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/2-2-768x768.png","medium_large-width":768,"medium_large-height":768,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/2-2.png","large-width":1000,"large-height":1000,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/2-2.png","1536x1536-width":1000,"1536x1536-height":1000,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/03\/2-2.png","2048x2048-width":1000,"2048x2048-height":1000}},"body_enhanced":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">Started in 1993, <a href=\"https:\/\/www.networkconnections.com\/\">Network Connections<\/a> is a telecommunications company based in Exton, PA. Network Connections\u2019 growing workforce, currently at 60 employees, is largely remote. As the new Director of Processes &amp; Analytics, Karen was tasked with streamlining the company\u2019s processes as they prepared for additional growth.<\/span><br \/>\n<strong>Network Connections\u2019 challenges:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Data silos: duplicate records, duplicate work<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Difficulty collaborating with other departments<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Online version of Microsoft Access requires coding<\/span><\/li>\n<\/ul>\n"},{"acf_fc_layout":"quote","content":"<p style=\"text-align: left;\">&#8220;I knew the only way to fix a lot of these problems was to create an all-in-one database to store everything in one place.&#8221;<\/p>\n"},{"acf_fc_layout":"text","content":"<h2><b>The Struggles of a Remote Workforce<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">I\u2019d never worked remotely before starting at Network Connections, and it comes with its own set of challenges, especially for a growing company. The biggest problem areas I found in the company were data sharing and collaboration. In my new role I was asked to help improve our processes so that we could scale them for future growth. So I dug in and started doing my research on what needed to be fixed and what solutions could fix it.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">We primarily used Microsoft Excel at the time to track all of our processes, but at the same time we had multiple spreadsheets with similar information floating around. Each team had their own spreadsheets that they kept for different reasons, and it was a little ridiculous because everyone was creating them from scratch, and of course, sometimes the data wouldn&#8217;t match. To give you an idea of the typical workflow, you\u2019d have to open one spreadsheet and add a few items, then open a different spreadsheet and add a few more data points. The information was not all in one place, and it was hard to get visibility into the data the other departments were tracking.<\/span><br \/>\n<span style=\"font-weight: 400;\">Another issue we kept running into was duplicate logs for work orders. We\u2019re talking about more than 6,000 work orders a year. It was very important to have one work order log\u2013one place, no errors\u2013but we were somehow winding up with duplicates. In addition, for work orders as well as some of our other processes, multiple departments are involved. While everyone in each department knows their own role and why they need to do their job a certain way, they might not understand that what they do can impact another department. Sometimes one small data entry error by one department could actually have a huge trickle down impact and cause the accounting team to miss billing.<\/span><br \/>\nI knew the only way to fix a lot of these problems was to create an all-in-one database to store everything in one place.<span style=\"font-weight: 400;\"> While I knew how to build a database in Microsoft Access, that was only through the desktop version, which requires no coding. Since our workforce is remote and I didn\u2019t have the coding skills to build what we needed in an online Access database, we ended up using the desktop version and having my colleague use a program to dial in to obtain remote access to my computer. It was an absolute disaster. Our current setup was just a temporary solution that required too many workarounds. I\u2019ve learned that the more time you spend in one place, the better. When you&#8217;re using five different software solutions, if they&#8217;re not working together, you\u2019re doing extra work.<\/span><\/p>\n"},{"acf_fc_layout":"text","content":"<h2><b>Results with Kintone: Security, Control, and Efficiency<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">I came across Kintone, and one of their team members reached out to me to do a demo. He showed me a database sample that someone else had built in Kintone, and it looked exactly like what we needed.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">Kintone has changed so many things for us. There are a million features that differentiate it from Excel and Access, but the most important aspects for me are the security and control we have over our data. I have control and can ensure that nothing is accidentally deleted once it&#8217;s been added. The history tools provide accountability because you can see who has made which changes. It\u2019s a much better way to reduce the number of errors that could potentially be made to your data.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">The best thing is, we\u2019re still finding ways to improve our processes even more. Right now, when we issue a work order, we\u2019re still manually inputting them into Kintone after the info is sent to our vendor and emails are sent to the customer. This is already vastly better than our Excel process, but I\u2019d like to automate it so that emails are sent automatically once the work orders are created in Kintone. This is just the beginning! There are so many things we can do to streamline our processes even further.<\/span><\/p>\n"}]},"_links":{"self":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories\/4176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories"}],"about":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/types\/stories"}],"wp:attachment":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/media?parent=4176"}],"wp:term":[{"taxonomy":"roles","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/roles?post=4176"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/industries?post=4176"},{"taxonomy":"story_categories","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/story_categories?post=4176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}