{"id":4188,"date":"2020-02-04T12:15:31","date_gmt":"2020-02-04T20:15:31","guid":{"rendered":"https:\/\/www.kintone.com\/us\/?post_type=stories&p=4188"},"modified":"2024-12-10T12:09:55","modified_gmt":"2024-12-10T12:09:55","slug":"bandwave-systems","status":"publish","type":"stories","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/bandwave-systems\/","title":{"rendered":"Bandwave Systems"},"content":{"rendered":"","protected":false},"template":"","roles":[52,73],"industries":[14,125],"story_categories":[25,26,30,32,123],"class_list":["post-4188","stories","type-stories","status-publish","hentry","roles-it","roles-operations","industries-business-services","industries-technology","story_categories-crm","story_categories-customer-service","story_categories-data-management","story_categories-database-management","story_categories-team-management"],"yoast_head":"\nKintone Customer Stories - Bandwave Systems<\/title>\n<meta name=\"description\" content=\"This article is a case study showcasing how Bandwave Systems uses Kintone for database management and for various processes across their organization.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/bandwave-systems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Bandwave Systems Switched to a Smarter, More Agile Database - 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With Kintone, you can build on top of existing features or start from scratch--your call.","post_title":"Developer\/IT Professional","post_excerpt":"","post_status":"private","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"developer","to_ping":"","pinged":"","post_modified":"2024-05-14 01:08:36","post_modified_gmt":"2024-05-14 01:08:36","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.kintone.com\/us\/?post_type=solutions&p=1076","menu_order":21,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":335,"post_author":"14","post_date":"2017-12-20 16:04:21","post_date_gmt":"2017-12-21 00:04:21","post_content":"Build and modify custom software applications that streamline your workflows for maximum efficiency with Kintone, no IT or third-party developer required.","post_title":"Rapid Application Development","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"rapid-application-development","to_ping":"","pinged":"","post_modified":"2026-01-07 08:15:53","post_modified_gmt":"2026-01-07 08:15:53","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.kintone.com\/us\/?post_type=solutions&p=335","menu_order":9,"post_type":"solutions","post_mime_type":"","comment_count":"0","filter":"raw"}],"color":"aqua","company_logo":false,"heading":"How Bandwave Systems Switched to a Smarter, More Agile Database ","quote":"I\u2019m able to go into Kintone and look at exactly what I want to roll out and test it out right then and there.","customer_name":"Adil Zaidi","customer_title":"VP of Operations & Technology","customer_image":{"ID":4194,"id":4194,"title":"Bandwave-Systems_Kintone_customer-story-database-management","filename":"Bandwave-Systems_Kintone_customer-story-database-management.png","filesize":150682,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems_Kintone_customer-story-database-management.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/bandwave-systems\/bandwave-systems_kintone_customer-story-database-management\/","alt":"Bandwave-Systems_Kintone_customer-story-database-management","author":"0","description":"","caption":"","name":"bandwave-systems_kintone_customer-story-database-management","status":"inherit","uploaded_to":4188,"date":"2020-02-04 22:07:45","modified":"2020-02-04 22:07:45","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":400,"height":400,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems_Kintone_customer-story-database-management-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems_Kintone_customer-story-database-management-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems_Kintone_customer-story-database-management.png","medium_large-width":400,"medium_large-height":400,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems_Kintone_customer-story-database-management.png","large-width":400,"large-height":400,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems_Kintone_customer-story-database-management.png","1536x1536-width":400,"1536x1536-height":400,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems_Kintone_customer-story-database-management.png","2048x2048-width":400,"2048x2048-height":400}},"body_enhanced":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\"><a href=\"http:\/\/www.bandwavesystems.com\/\">Bandwave Systems<\/a> is a broadband aggregation and management solutions provider serving multi-location enterprises across North America. The company helps enterprise IT professionals manage all of their broadband needs across multiple locations, which includes installing internet services, managing the support desk and providing billing services.<\/span><br \/>\n<span style=\"font-weight: 400;\">As a member of Bandwave\u2019s management team, Adil Zaidi, Director of Operations, oversees all the technical support, provisioning, and project deliverables that the company provides to its customers and keeps their team of network engineers on task. He shares below about how Bandwave Systems has transformed their processes with Kintone.<\/span><br \/>\n<strong>Bandwave Systems\u2019 challenges:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Custom solution required due to niche industry<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">High costs of custom database development<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Long wait times to implement database changes<\/span><\/li>\n<\/ul>\n"},{"acf_fc_layout":"image","image":{"ID":4201,"id":4201,"title":"Bandwave-Systems-customer-story-kintone","filename":"Bandwave-Systems-customer-story-kintone.png","filesize":105054,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems-customer-story-kintone.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/bandwave-systems\/bandwave-systems-customer-story-kintone\/","alt":"Bandwave-Systems-customer-story-kintone","author":"0","description":"","caption":"","name":"bandwave-systems-customer-story-kintone","status":"inherit","uploaded_to":4188,"date":"2020-02-05 00:32:23","modified":"2020-02-05 00:32:23","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":910,"height":455,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems-customer-story-kintone-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems-customer-story-kintone-300x150.png","medium-width":300,"medium-height":150,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems-customer-story-kintone-768x384.png","medium_large-width":768,"medium_large-height":384,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems-customer-story-kintone.png","large-width":910,"large-height":455,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems-customer-story-kintone.png","1536x1536-width":910,"1536x1536-height":455,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2020\/02\/Bandwave-Systems-customer-story-kintone.png","2048x2048-width":910,"2048x2048-height":455}},"expandable":false},{"acf_fc_layout":"quote","content":"<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">“When something is that integrated into your processes, adoption of something new is very difficult. I needed to be able to show that this change was going to be worth it.”<\/span><\/p>\n"},{"acf_fc_layout":"text","content":"<h2><b>Can\u2019t Teach an Old Database New Tricks<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At Bandwave Systems, we’re the front line for any updates or support related issues for our customers. After installation, we function as the customer’s internet service provider though we have hundreds of carriers behind us. We proactively monitor services, and if a service goes down, we contact the internet service provider directly, work with them to troubleshoot any issues on the connection, and then report back to the customer\u2019s IT team and make sure that the services are up and running. Essentially, we’re an extension of the enterprise customer’s IT department.<\/span><br \/>\n<span style=\"font-weight: 400;\">When I joined in 2007, my main responsibilities were on the support desk and also on provisioning. So, we would receive an order, it would go through me to provision the service to ensure proper installation, and after that, I would also work on the support desk to manage that customer\u2019s connection and services.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">I was promoted to operations manager to oversee the different departments within Bandwave, including the support team, parts of the quoting team, as well as the provisioning team. In this new role, I was in charge of looking at deficiencies within our systems and figuring out what we could do to fix any problems that we had with our current internal systems and database.<\/span><br \/>\n<span style=\"font-weight: 400;\">I could see immediately that there were issues with <a href=\"https:\/\/www.kintone.com\/us\/solutions\/database-management\/\">our database and processes<\/a>. There were no checks and balances\u2014no way to track order lifecycle efficiencies and milestones\u2014so there was never any way to go back and check if there were any errors within any of those processes. The system we were running on was an old Microsoft Access system, which was great for data entry, but not ideal to go back and look for any user errors made along the way. It was really easy to miss things.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">It was also difficult to gauge if people just had too much on their plate. Did we need to bring someone from the quote team over to the provisioning team? Would this be a good time to do it? There was just no way to measure these things for us.<\/span><br \/>\n<span style=\"font-weight: 400;\">We needed to find something better. But when something is that integrated into your processes, adoption of something new is very difficult. I needed to be able to show that this change was going to be worth it.<\/span><\/p>\n<h2><b>Testing Database Solutions: A Goldilocks Story<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Our first change was to revise our <a href=\"https:\/\/blog.kintone.com\/company-news\/microsoft-access-is-being-phased-out.-dont-let-your-data-fall-victim-to-its-demise\">Microsoft Access database<\/a> into an SQL database, which worked for a couple years. It was better than what we had initially, but we\u2019d have to reach out to the developer for any changes that we needed to make. Any modifications to the existing SQL database would require a whole new project to go around it. We\u2019d have to get the developers involved, and the timeline on getting everything rolled out and implemented took months. It just wasn\u2019t efficient, and wasn\u2019t keeping pace for how fast our business was growing. We were spending so much time, energy, and money trying to fix or improve our system, which clearly wasn\u2019t working for us.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">We then started looking into a custom developed application which would use Java and SQL. Because we\u2019re in a niche industry, we were looking to develop a whole new system from the ground up, more customized to our business. About 10 months later, we figured out that this was not the right direction because now we were seeing issues that we didn’t see before when we switched from Microsoft Access to SQL. We were now finding new issues trying to switch from SQL over to our new custom database, which kept pushing us over budget. We hadn\u2019t even had anything developed yet, so at this point, we had to figure out if we wanted to continue with this process and pay basically double what we had budgeted or go in a completely different direction.<\/span><br \/>\n<span style=\"font-weight: 400;\">I started looking into alternatives to a custom developed solution. One option I looked at was Salesforce\u2019s <a href=\"https:\/\/www.kintone.com\/us\/solutions\/sales-marketing-management\/\">CRM and custom database package<\/a>, which I reviewed alongside Kintone. When I found Kintone, I thought it looked great, but was a little skeptical because of all that work we had put into our custom database and the issues that had come up.<\/span><br \/>\n<span style=\"font-weight: 400;\">Kintone seemed to make the most sense because after seeing the demo, I felt that I could build it myself with support from someone more experienced in databases. I just needed to get the foundation going. With Kintone\u2019s visual programming tools, an admin without any coding skills could log in and say, “You know what, I need to add this new field. I need this action to happen when I select this option.”<\/span><br \/>\n<span style=\"font-weight: 400;\">The most attractive part was that we didn\u2019t need to hire a team of people to work on this. It was definitely a step in the right direction.<\/span><\/p>\n<h2><b>Benefits of Kintone: Real-Time Customization, Saving Time and Money<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Because we have a niche business, our systems are so integrated into what we do as a company. In order to support our company\u2019s growth, it\u2019s been really important to make each department\u2019s processes run more efficiently. The people working in those departments know better than anyone what the system\u2019s deficiencies are that we need to fix, so internal input has been crucial. Being able to see improvements and test them out without having to spend time and resources on external developers or consultation fees has been game-changing.<\/span><br \/>\n<span style=\"font-weight: 400;\">I\u2019m able to go into Kintone and look at exactly what I want to roll out and test it out right then and there. As soon as I make the change, I can see if it works for us. The results are right there. If it doesn’t work, we revert back to a previous version and we look into alternative options. We are able to do these things so quickly now, which means we can keep pace with our day-to-day operations while still moving forward and improving.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">Kintone\u2019s pricing also let us develop parts of the application with just a minimal subscription fee before adding more users, which was really enticing as well. We had compared it to other software as service applications, but felt that Kintone was better priced for growth. It allowed us to add more users later on without breaking the bank. We could focus on building out what we needed with a low upfront cost, and then quickly add users later on when we were ready.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">The integrations have also been a huge benefit for us. The way Kintone is able to integrate with other applications, like Zapier and MailChimp, has been very helpful as well. Setup was extremely easy, and now everything is automated\u2014if any new leads go into our database, they are zapped over to MailChimp and added to a particular email campaign.<\/span><br \/>\n<span style=\"font-weight: 400;\">We\u2019ve now revamped nearly every system within the company to have some connection with Kintone at this point. In addition to the cost savings associated with moving away from our previous database systems and external developers, the biggest savings has been on our time. I\u2019ve cut down the amount of time I spend in meetings figuring out how to improve our systems by 75%. Now, we can quickly deploy something, test it, and then implement or kill it. That process takes a week instead of several months.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">We\u2019ve been able to pass the savings onto our customers as well. For example, our billing team asked us to set a notification when the customer\u2019s contract was up, so now we can check with the carrier to see if we can find the customer some cost savings. That was a great suggestion that we rolled out quickly and didn\u2019t require much additional work.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">For the past five years, Bandwave Systems has been ranked in <\/span><a href=\"https:\/\/www.inc.com\/inc5000\/2019\/top-private-companies-2019-inc5000.html\"><span style=\"font-weight: 400;\">Inc.\u2019s 5000, an annual guide to the 5,000 fastest-growing, privately held companies in the U.S<\/span><\/a><span style=\"font-weight: 400;\">. Our success is driven by three things: speed, process and people. Speed is crucial for us in terms of how quickly we deliver our services, how quickly we turn around our quotes to our customers, install services and how quickly we respond to any issues on our connections. Process refers to the way we make things easier for our customers, and a key part of this is communication. <\/span><br \/>\n<span style=\"font-weight: 400;\">Last but not least, the people we hire\u2014we want to make sure that these three things are at max potential. As long as we keep those three aspects of our business to a higher standard, then we know our company will continue to grow. Kintone has been a major support of this growth, letting us do our jobs more efficiently and much more quickly.\u00a0<\/span><\/p>\n"}]},"_links":{"self":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories\/4188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories"}],"about":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/types\/stories"}],"wp:attachment":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/media?parent=4188"}],"wp:term":[{"taxonomy":"roles","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/roles?post=4188"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/industries?post=4188"},{"taxonomy":"story_categories","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/story_categories?post=4188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}