{"id":7287,"date":"2021-08-27T06:43:11","date_gmt":"2021-08-27T13:43:11","guid":{"rendered":"https:\/\/www.kintone.com\/us\/?post_type=stories&p=7287"},"modified":"2024-12-10T00:22:57","modified_gmt":"2024-12-10T00:22:57","slug":"volvo","status":"publish","type":"stories","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/volvo\/","title":{"rendered":"Volvo Trucks North America"},"content":{"rendered":"","protected":false},"template":"","roles":[],"industries":[],"story_categories":[30,88],"class_list":["post-7287","stories","type-stories","status-publish","hentry","story_categories-data-management","story_categories-project-management"],"yoast_head":"\nVolvo Trucks North America - Kintone Customer Story<\/title>\n<meta name=\"description\" content=\"Learn how Volvo uses Kintone to establish a searchable content archive, create a robust database, and improve scheduling and communications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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Trucks North America Manages Their Content Production with Kintone","quote":"\"Kintone lets us see how to prioritize projects and generally run a much tighter ship, while taking a lot of the tedious, redundant workload off of our shoulders.\"","customer_name":"Mary Dee","customer_title":"Brand and Learning Content Manager & Amanda Clarida, Learning Design and Development Manager","customer_image":{"ID":7300,"id":7300,"title":"Volvo_Trucks_Logo","filename":"Volvo_Trucks_Logo-e1649113477420.png","filesize":925,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo_Trucks_Logo-e1649113477420.png","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/volvo\/volvo_trucks_logo\/","alt":"Kintone customer Volvo","author":"12","description":"","caption":"","name":"volvo_trucks_logo","status":"inherit","uploaded_to":7287,"date":"2021-09-01 20:40:35","modified":"2022-03-31 02:53:08","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":120,"height":120,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo_Trucks_Logo-150x150.png","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo_Trucks_Logo-300x300.png","medium-width":300,"medium-height":300,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo_Trucks_Logo-e1649113477420.png","medium_large-width":120,"medium_large-height":120,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo_Trucks_Logo-e1649113477420.png","large-width":120,"large-height":120,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo_Trucks_Logo-e1649113477420.png","1536x1536-width":120,"1536x1536-height":120,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo_Trucks_Logo-e1649113477420.png","2048x2048-width":120,"2048x2048-height":120}},"body_enhanced":[{"acf_fc_layout":"text","content":"<p><span style=\"font-weight: 400;\">Volvo Trucks North America is <\/span><span style=\"font-weight: 400;\">part of Volvo Group, one of the world\u2019s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines<\/span><i><span style=\"font-weight: 400;\">.<\/span><\/i> <span style=\"font-weight: 400;\">Volvo Trucks\u2019 work is based on the core values of quality, safety and environmental care.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Mary Dee and Amanda Clarida, members of the competence development team, are charged with bringing that same level of quality to Volvo\u2019s branding and content. Mary is in charge of organizing their content, while Amanda oversees the actual content generation. At any given time, there are 25 to 30 projects ongoing, as well as an entire backlog of educational materials to keep organized and accessible.<\/span><br \/>\n<span style=\"font-weight: 400;\">Mary and Amanda share below how exactly they use Kintone to meet the department\u2019s needs for improved workflow management and information archiving.<\/span><br \/>\n<b>Volvo Trucks North America\u2019s Challenges:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Establishing a searchable content archive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating a robust database with automatic permissioning<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improving scheduling and communications<\/span><\/li>\n<\/ul>\n"},{"acf_fc_layout":"image","image":{"ID":7288,"id":7288,"title":"Volvo Trucks customer story 2 (1)","filename":"Volvo-Trucks-customer-story-2-1.jpeg","filesize":212870,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-2-1.jpeg","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/volvo\/volvo-trucks-customer-story-2-1\/","alt":"Volvo Trucks Kintone Story","author":"0","description":"","caption":"","name":"volvo-trucks-customer-story-2-1","status":"inherit","uploaded_to":7287,"date":"2021-08-27 13:36:44","modified":"2021-08-27 13:36:44","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":1500,"height":1125,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-2-1-150x150.jpeg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-2-1-300x225.jpeg","medium-width":300,"medium-height":225,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-2-1-768x576.jpeg","medium_large-width":768,"medium_large-height":576,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-2-1-1024x768.jpeg","large-width":1024,"large-height":768,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-2-1.jpeg","1536x1536-width":1500,"1536x1536-height":1125,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-2-1.jpeg","2048x2048-width":1500,"2048x2048-height":1125}},"expandable":false},{"acf_fc_layout":"text","content":"<h2><b>Content Management: Organizing the Details<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Mary: I am the brand and learning content manager for <\/span><i><span style=\"font-weight: 400;\">Volvo Trucks Academy<\/span><\/i><span style=\"font-weight: 400;\">, which produces training content for Volvo truck dealer personnel in North America. I came across Kintone because I was searching for a solution to the problem of keeping track of our courses and content. When I started, our process consisted of putting content on an <\/span><a href=\"https:\/\/en.wikipedia.org\/wiki\/Learning_management_system\"><span style=\"font-weight: 400;\">LMS (Learning Management System)<\/span><\/a><span style=\"font-weight: 400;\"> and not managing its upkeep.<\/span><br \/>\n<span style=\"font-weight: 400;\">My job had just been created when I came on board. When I first started in this role, we were using a tool called DigiSuite, a digital asset management tool, but it wasn\u2019t the perfect fit for us. <strong>My problem was managing information about our content \u2014people were posting their\u00a0 information in several different places<\/strong> (Dropbox, emails, Google Drive, etc.). We also tried Microsoft Teams, but it lacked some of the functionality we had been looking for, particularly with regards to automatic notifications.<\/span><br \/>\n<span style=\"font-weight: 400;\">When we were looking for a new solution, our primary goal was to store our content information in one place where we could directly access it in a searchable archive. Eventually, I discovered Kintone and chose it because it was so intuitive and the price was right. <strong>Kintone enables us to build and customize the software we need.\u00a0\u00a0<\/strong><\/span><br \/>\n<span style=\"font-weight: 400;\">Amanda: My team\u2014five people, including myself, as well as a number of external consultants\u2014are responsible for developing the actual educational material. This includes e-learning courses, in-person instructional courses, and live virtual courses, as well as other types of content.<\/span><br \/>\n<span style=\"font-weight: 400;\">My problem was that each piece of content is part of a larger project, and there are so many moving parts, all moving around across different platforms. When we\u2019re working on 25 to 30 projects at any given time, having an organized way to keep track of all of those details is crucial.\u00a0<\/span><\/p>\n<h2><b>Shifting Away From Spreadsheets and Siloed Info<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Mary: Kintone was an awesome find. I used to send out a carefully formatted spreadsheet to get responses about all of our various assets. Everyone would send me their responses in an email, and I had to dig through email chains and worry about multiple variations of the same file. It was very time-consuming, and it was easy to lose track of assets and conversations. That kind of thing doesn\u2019t happen anymore. <strong>We’ve introduced more rigor into our work while also making it much easier to stay aligned on roles and responsibilities.<\/strong><\/span><br \/>\n<span style=\"font-weight: 400;\">One of the other department heads manages instructor-led training. He was using a spreadsheet which received input from stakeholders across the company to manage PTO and administrative needs. Using Kintone, he was able to build a schedule and a course catalog. It’s a place where all the trainers can see everything they need on one calendar without having to pass a file around.<\/span><\/p>\n<h2><b>Empowering Our Team to Build What We Need<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Amanda: With Kintone, we were able to figure out what we needed internally, and played the role of builder from inception.<\/span><br \/>\nIt’s awesome to have a tool that’s so malleable that we can make it as we go and keep tweaking til we get it right. We\u2019re able to build out a solid process that works for us and can be adjusted as needed on the fly.<br \/>\n<span style=\"font-weight: 400;\">Kintone allowed us to build a tool that our teams can use to take a process all the way from start to finish. <strong>When Mary told me, “You can build apps that can do anything you want,” I was skeptical. But it\u2019s exactly how she described it.<\/strong> Before, we used pre-built tools that we\u2019d have to try to force to fit our needs. But with Kintone, we can figure out exactly what we want for ourselves. If we know what we want to build but don\u2019t have the bandwidth, we can even partner with other vendors who know Kintone and have them build it for us, either in part or completely.<\/span><br \/>\n<span style=\"font-weight: 400;\">The app that I worked on for my development team is just a small part of our overall system. What we\u2019ve created is a tool that everyone uses together in order to take a project from its beginning all the way to the end. To build it, we mapped out and accounted for every step of the process ourselves so that we don’t miss a beat. Now, we’re focused on getting our team to understand that the app belongs to all of us and empowering them to build upon what we already have to continually improve our workflow.<\/span><\/p>\n"},{"acf_fc_layout":"quote","content":"<p>“Kintone lets us see how to prioritize projects and generally run a much tighter ship…”<\/p>\n"},{"acf_fc_layout":"text","content":"<h2><b>Results With Kintone: Accessibility, Visibility, and Accountability<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Mary: Now that we have Kintone, our databases have become so much more robust. We can create a record for every piece of content in our library, and all of the discussions about that content can be contained in that record. I no longer have to dig through four different software tools to find what I need. <strong>Another benefit of Kintone is that we can be very selective about who has access to any given data point or project record <\/strong>and restrict what they can do to modify it.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">Amanda: As soon as I started playing around with Kintone and building out our apps, I was amazed at just how easy it was. Anything can be kind of daunting the first time you try it, but as soon as I got in there, I saw how we can make small but impactful changes to our apps. Things that seem very minor can make a big difference for how these apps perform.<\/span><br \/>\n<span style=\"font-weight: 400;\">Kintone has helped us assign resources to projects and track the time it takes to complete them. While this wasn\u2019t our primary goal of moving to Kintone, it was definitely needed. Before, we had a lack of visibility on the current status of each project and who needed to take the next action to move things forward. <strong>Now we have automated reminders, project status visibility, and clear assignments and accountability.<\/strong><\/span><br \/>\nKintone lets us see how to prioritize projects and generally run a much tighter ship, while taking a lot of the tedious, redundant workload off of our shoulders. We\u2019re just getting started, and we\u2019re excited to see what else we can do with the platform.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":7302,"id":7302,"title":"Kintone customer volvo image","filename":"Volvo-Trucks-customer-story-1-scaled-1.jpeg","filesize":358239,"url":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-1-scaled-1.jpeg","link":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/customer-stories\/volvo\/volvo-trucks-customer-story-1\/","alt":"Kintone customer volvo image","author":"0","description":"","caption":"","name":"volvo-trucks-customer-story-1","status":"inherit","uploaded_to":7287,"date":"2021-09-01 21:04:37","modified":"2021-09-01 21:04:37","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-includes\/images\/media\/default.png","width":2048,"height":1536,"sizes":{"thumbnail":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-1-scaled-1-150x150.jpeg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-1-scaled-1-300x225.jpeg","medium-width":300,"medium-height":225,"medium_large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-1-scaled-1-768x576.jpeg","medium_large-width":768,"medium_large-height":576,"large":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-1-scaled-1-1024x768.jpeg","large-width":1024,"large-height":768,"1536x1536":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-1-scaled-1-1536x1152.jpeg","1536x1536-width":1536,"1536x1536-height":1152,"2048x2048":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-content\/uploads\/2021\/08\/Volvo-Trucks-customer-story-1-scaled-1.jpeg","2048x2048-width":2048,"2048x2048-height":1536}},"expandable":false}]},"_links":{"self":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories\/7287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/stories"}],"about":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/types\/stories"}],"wp:attachment":[{"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/media?parent=7287"}],"wp:term":[{"taxonomy":"roles","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/roles?post=7287"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/industries?post=7287"},{"taxonomy":"story_categories","embeddable":true,"href":"https:\/\/d2mzbk2zjjwglz.cloudfront.net\/us\/wp-json\/wp\/v2\/story_categories?post=7287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}